IT Services Management
ADACTIM SaaS Solution to automate and industrialize your IT operations.
ADACTIM SMP (Service Management Platform) is a SaaS tool for management and automation of IT production processes, immediately operational, easy to use, for an efficient IT department.
- Mastering IT operations,
- Ensure a high level of service to users,
- Improve the availability of the information system,
- Anticipate incidents,
- Improve IT staff productivity.
- Software solution for the management of various processes of IT operations (incident management, application management, change management, service desk, problem management, etc.),
- Deployment in the Cloud as a SaaS or on premises (classic licensing mode),
- Adaptation and configuration of the tool according to your processes,
- Definition of performance indicators for IT operations processes,
- Establishment of an automated reporting of IT production,
- Knowledge management database of IT operations.
- Availability of automated health status of the information system and IT infrastructure,
- Establishment of dashboard for the IT operations,
- Implementation of a proactive approach for the IT operations,
- Reduced cost and implementation time (SaaS solution),
- Transparent upgrading and evolution of the software