IT Services Management

IT Services Management

ADACTIM SaaS Solution to automate and industrialize your IT operations.

ADACTIM SMP (Service Management Platform) is a SaaS tool for management and automation of IT production processes, immediately operational, easy to use, for an efficient IT department.

Challenges
  • Mastering IT operations,
  • Ensure a high level of service to users,
  • Improve the availability of the information system,
  • Anticipate incidents,
  • Improve IT staff productivity.
Offer
  • Software solution for the management of various processes of IT operations (incident management, application management, change management, service desk, problem management, etc.),
  • Deployment in the Cloud as a SaaS or on premises (classic licensing mode),
  • Adaptation and configuration of the tool according to your processes,
  • Definition of performance indicators for IT operations processes,
  • Establishment of an automated reporting of IT production,
  • Knowledge management database of IT operations.
Customer Benefits
  • Availability of automated health status of the information system and IT infrastructure,
  • Establishment of dashboard for the IT operations,
  • Implementation of a proactive approach for the IT operations,
  • Reduced cost and implementation time (SaaS solution),
  • Transparent upgrading and evolution of the software