IT service management
“ADACTIM SaaS solution to automate and industrialize your IT production.”
ADACTIM SMP (Service Management Platform) is a SaaS tool for managing and automating IT production processes, instantly operational, and easy to use for an efficient IT department.
The full power of open-source tools such as Nagios and GLPI, enhanced with ADACTIM’s rich extensions.
Challenges
- Control IT production,
- Ensure a high level of service for users,
- Improve the availability of the information system,
- Anticipate incidents,
- Enhance IT team productivity.
Offer
- Provision of a software solution for managing various IT production processes (incident management, request management, change management, service desk, problem management…),
- Deployment in the Cloud in SaaS mode or traditional license mode,
- Customization and configuration of the tool according to your processes,
- Definition of performance indicators for IT production processes,
- Implementation of automated IT production reporting,
- Provision of a knowledge management database for IT operations,
- Integration and pre-configuration of open-source tools Nagios, GLPI, OCS with reporting and monitoring dashboards.
Client benefits
- Visibility on the health status of the information system and its infrastructure,
- Establishment of governance for IT department activities,
- Implementation of a proactive approach within the IT department,
- Significantly reduced implementation cost and time (SaaS solution),
- Upgrading and evolution of tools.
