Unified messaging
“A single interface for all your communications.”
Unified messaging provides centralized access to receive emails, faxes, and voicemails, with incoming messages forwarded to your email software as attached files.
Messages are accessible via a web interface or voice server.
SMS alerts notify you of incoming messages.
Challenges
- Converge communication channels (email, fax, SMS, phone, voicemail) into a single platform
- Facilitate user access to messaging services
- Enable better responsiveness for mobile users (sales, consultants, etc.)
Solutions
- Solution based on a structured approach: needs analysis, followed by architecture design and selection of the technical solution (Microsoft Lync, Cisco Communication Manager, etc.)
- Implementation of the selected unified messaging solution and integration with the company’s information system
- Support in change management, including user training
- Option to outsource the operation and administration of the solution
Client benefits
- Ease of use
- Single inbox for voicemails, faxes, emails, and SMS
- Permanent and secure access to voicemail
- Access to the same communication tools while on the move as in the office
- Integration with ERP and CRM solutions
- Cost optimization
- Increased productivity
