IT service organization consulting
“An efficient IT department aligned with business challenges.”
ADACTIM supports you in implementing an IT production organization tailored to your needs and constraints, inspired by international best practices (ITIL, COBIT), to create a high-performing IT department serving the business.
Challenges
- Control and continuous improvement of service quality.
- Control of IT production costs.
Offer
- Review of the IT department organization, processes, skills, and tools.
- Definition of the target organization (org chart, job descriptions, etc.).
- Definition of the transition plan.
- Support in defining the service catalog.
- Support in estimating the costs of various IT services.
- Support in defining and implementing IT processes according to best practices (ITIL, COBIT, etc.).
- Support in selecting the necessary tools.
- Guidance in implementing processes and tools.
- Integration of IT service management software (GLPI).
Client benefits
- An IT department aligned with business challenges.
- A high-performing IT department.
- A reliable information system.
- High service quality for both external customers and internal users.
