Night supervision and management
Benefit from supervision and operational management services during off-hours, nights, and weekends at very competitive costs with a commitment to results.
Challenges
- Ensure a 24/7 nonstop IT service
- Improve responsiveness to incidents
- Enhance the availability of the information system
- Increase employee productivity
- Enhance the security of the information system
- Meet continuity and disaster recovery requirements
Offer
- Remote monitoring of your platform
- Monitoring of night-time and weekend operations
- Monitoring of the platform and critical business applications
- Execution of night tasks according to the operational plan
- Resolution of level 1 and 2 incidents
- Escalation if necessary
- Daily handover with client teams for night platform management and morning handoff
- Daily activity report with performance indicators
- Implementation of Service Level Agreements (SLA) with commitment to results
- Collaboration with the client on the industrialization of their processes
Customer benefits
- Competitively complement your own monitoring and management setup
- Resolution of issues during nights and weekends
- Avoid production downtime during the day
- Improve service quality and responsiveness
- Benefit from a shared service at a very competitive cost
- Maintain control and oversight of your platform
