Service Desk & User Support
“Personalized, proactive, and reliable user support available 24/7”
ADACTIM provides end-user support and manages your IT infrastructure to control and optimize operating costs while improving the quality of user services.
Challenges
- Achieve a high level of user satisfaction,
- Maximize IT infrastructure availability,
- Secure data (confidentiality and availability),
- Control and optimize IT infrastructure operating costs.
Offer
- User service management:
- Request management,
- Incident management,
- Assignment management.
- Technical management:
- Deployment and commissioning management,
- Software inventory management,
- Software and OS update management (including patches and fixes),
- Version migration management,
- Security management.
- Procurement management:
- Procurement management (hardware and software),
- Supplier management,
- Logistics management,
- Inventory management,
- Renewal management.
Client benefits
- Improved service quality and availability,
- Control of operating costs,
- Increased productivity,
- Enhanced data security level.
