24×7 service centers
Adactim is a managed services operator specialized in cloud, integration, and application outsourcing, operating internationally with a presence in Europe, the Maghreb, and Africa.
IT and cloud infrastructure service center
Business intelligence service center
As a reference in application outsourcing, Adactim has adopted all industry “best practices” (processes, quality, ITIL, and certified resources) to balance your IT budgets while ensuring and enhancing the quality of services delivered to your clients.
The services offered in our centers are structured into 4 areas:
- Technical support and assistance: level 1, 2, and 3
- Implementation and migration of IT platforms
- Corrective or evolutionary maintenance
- Professional services and custom development services
An industrialized, high value-added offering:
- Scalable 24×7 support & maintenance teams
- Wide range of ITIL technical expertise
- Level 1/2/3 support, application maintenance (TMA), application third-party management (TRA)
- Turnkey ITSM tools (ticketing, monitoring, alert and incident management, etc.)
- Call reception & qualification platform (IVR, special numbers, call groups, ACD, etc.)
- Performance management: KPIs, SLAs, reporting
- Multilingual: French, English, etc.
- High availability (disaster recovery plan, business continuity plan)
- Professional services & competence center, project management
- Audit, technical assistance, and integration of Microsoft collaborative tools (Office 365, Teams, Dynamics ERP)
- Industrialized email migration to Office 365: Lotus, Google, Exchange
- Cloud migration, solution integration, and testing
An industrialized, high value-added offering:
- Microsoft environments: Azure, HyperV, Windows, Office 365, Dynamics 365, SCCM, AD (Microsoft gold partner)
- Application integration, DevOps, CI/CD pipelines
- System and cloud engineering
- Networks and telecom, SD-WAN
- Information security (CISSP, LA, PCI DSS QSA, etc.)
- Microsoft certified trainers (MCT, MCSE, MCSA, MCC), PMP
ADACTIM is a Microsoft Gold Partner, bringing its expertise across all Microsoft environments: Azure, HyperV, Windows, Office 365, Dynamics 365, and MSBI/Power BI.
