Infrastructure & Cloud service center
ADACTIM is a Microsoft Gold Partner and brings its expertise across all Microsoft environments: Azure, HyperV, Windows, Office 365.
ADACTIM offers in its Nearshore Service Center a rich catalog of managed services specialized in IT Infrastructure and Cloud:
- Expertise in azure and AWS Clouds
- Application integration
- Operational condition maintenance (OCM) of IT infrastructures
- Helpdesk and workplace management
- LAN/WAN and SD-WAN network services
- IT security
As a reference in application outsourcing, ADACTIM has adopted all “Best Practices” (processes, quality, ITIL, and certified resources) to balance your IT budgets and streamline your infrastructures while improving the quality of services delivered to your customers.
The services offered in our centers are divided into 4 areas:
- Support and technical assistance: Level 1, 2, and 3
- Implementation and migration of IT platforms
- Corrective or evolutionary maintenance
- Professional services and custom development services
Comprehensive industrialized managed services offering:
- Business process optimization
- 24×7 scalable and highly Secure support & maintenance platforms
- Broad spectrum of ITIL technical skills
- L1/L2/L3 support, application maintenance (TMA), application support (TRA)
- Turnkey ITSM Tools (ticketing, monitoring, alert and incident management, etc.)
- Call reception & qualification platform (IVR, Special Call Numbers, Call Groups, ACD, etc.)
- Performance management: KPIs, SLAs, Reporting
- Multi-language: French, English, …
- High availability (Disaster Recovery Plan – DRP, Business Continuity Plan – BCP)
- High availability (Disaster Recovery Plan – DRP, Business Continuity Plan – BCP)
- Professional services & competence center, project management
- Audit, technical assistance, and Integration of Microsoft collaborative tools (Office 365, Teams, )
- Industrialized email migration to Office 365: Lotus, Google, Exchange, etc.
- Cloud Migration, solution integration and testing
Expertise:
- Microsoft Environments: Azure, HyperV, Windows, Office 365, Dynamics 365, SCCM System Center (Microsoft Gold Partner)
- DevOps Integration, CI/CD
- Microsoft Certified Trainers (MCT, MCSE, MCSA, MCC), PMP